I’d really like us to think about this a little.
What can we do so that Elsie becomes a really powerful source of help, both to the people who choose to use us and to you and your fellow panel members? How can we build our power to help?
This problem has 2 facets:
- How do we make it easy for people to specify and ask for the help that they need? This has to do with building trust and ensuring confidentiality.
- How do we get better at recognising the help that people need and develop our collective power to respond? What ‘help’ can we offer?
- word of mouth
- expertise and experience
- help become investment ready
- what else?
How can we make it easy for clients to stay in touch and ask for further support – perhaps via face book for example?
So, come on elsieites, your best thinking please on how we can become even more helpful…